Privacy Policy

Last updated: 11 August 2026

Sam's Cleaning Services is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, request a quotation or use our cleaning services.

This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

1. Who We Are

Sam's Cleaning Services provides domestic and commercial cleaning services in Huntingdon and the surrounding areas.

For the purposes of UK data protection law, Sam's Cleaning Services is the data controller responsible for the personal information we collect and process.

You can contact us regarding privacy or your personal information:

  • Telephone: 07773 554124
  • Website: samscleaningservices.co.uk
  • Contact: via the contact facilities provided on our website

2. Information We Collect

We may collect and process personal information that you provide to us when you contact us, request a quotation, enquire about our services, become a customer or apply to work with us.

This may include:

  • Your first and last name;
  • Your email address;
  • Your telephone number;
  • Your home, business or cleaning address;
  • The cleaning services you are interested in or receive from us;
  • Information you provide in messages, enquiries or comments;
  • Information necessary to arrange and provide cleaning services;
  • Payment and transaction information where applicable;
  • Information supplied if you enquire about working for us;
  • Records of correspondence between you and Sam's Cleaning Services; and
  • Technical information collected when you use our website, such as your IP address, browser type, device information and website usage information.

Please do not provide sensitive personal information through our website forms unless it is necessary for us to provide the service you have requested.

3. How We Collect Your Information

We may collect personal information:

  • When you complete a form on our website;
  • When you telephone, email or otherwise contact us;
  • When you request a quotation;
  • When you book or receive cleaning services from us;
  • When you enquire about employment or working with us;
  • When you communicate with us through social media; and
  • Automatically when you visit our website, through cookies and similar technologies where permitted.

4. How We Use Your Personal Information

We may use your personal information to:

  • Respond to enquiries and quotation requests;
  • Provide quotations for our cleaning services;
  • Arrange, manage and provide cleaning services;
  • Contact you regarding appointments or services;
  • Manage our relationship with customers;
  • Process and maintain records of payments and transactions;
  • Maintain appropriate business, accounting and tax records;
  • Respond to complaints, questions or requests;
  • Consider enquiries or applications from people interested in working with us;
  • Operate, maintain and protect our website;
  • Understand how visitors use our website and improve its performance and content; and
  • Comply with our legal and regulatory obligations.

5. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your personal information where it is necessary to provide a quotation at your request, enter into a contract with you or provide cleaning services that you have booked.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include responding to enquiries, managing our customer relationships, maintaining business records, preventing fraud, protecting our business and improving our services.

Legal Obligation

We may process and retain information where necessary to comply with a legal obligation, including accounting, taxation and other regulatory requirements.

Consent

Where consent is required, for example for certain non-essential cookies or electronic marketing, we will ask for your consent. You may withdraw your consent at any time.

6. Website Enquiries and Quote Requests

When you submit an enquiry or request a quotation through our website, we use the information you provide to understand your requirements, prepare a quotation and contact you about your enquiry.

Providing information through our forms does not oblige you to purchase our services.

We do not use information submitted through our quotation form for unrelated marketing purposes unless we have an appropriate lawful basis to do so.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies. Some cookies are strictly necessary for the website to function, while others may be used to help us understand how visitors use our website and improve its performance.

Non-essential cookies, including analytics cookies, will only be used where the appropriate consent has been obtained.

You can accept, reject or manage non-essential cookies using the cookie consent controls provided on our website. You can also change your preferences later using the website's privacy or cookie settings.

For more detailed information about the cookies used on this website, please see our Cookie Policy.

8. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with trusted third parties who help us operate our business or provide our services. These may include:

  • Website hosting and IT service providers;
  • Website and technical support providers;
  • Payment, banking or accounting service providers;
  • Professional advisers such as accountants or legal advisers;
  • Employees, cleaners, contractors or other personnel where they require the information to provide the requested service; and
  • Government authorities, regulators, law enforcement agencies or other organisations where disclosure is required by law.

Where third parties process personal information on our behalf, we require them to handle that information appropriately and only for the purposes for which it has been provided.

9. International Transfers

Some of the technology and service providers used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that an appropriate level of protection is provided in accordance with UK data protection law. This may include relying on UK adequacy regulations or appropriate contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum, where applicable.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and regulatory requirements.

As a general guide:

  • Enquiries that do not result in a booking will normally be retained only for as long as reasonably necessary to deal with the enquiry and any reasonable follow-up;
  • Customer and service records may be retained for the duration of our relationship with you and for an appropriate period afterwards;
  • Financial and accounting records may be retained for up to six years after the end of the relevant financial period where required for tax and accounting purposes;
  • Employment or work-related enquiries will be retained only for as long as reasonably necessary for recruitment or business purposes; and
  • Cookie and analytics information is retained according to the settings and retention periods of the relevant cookie or service.

We may retain information for longer where necessary to establish, exercise or defend legal claims or where we are required to do so by law.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal information is restricted to people who have a legitimate business need to access it.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information. These may include:

  • Right of access – you can ask us for copies of personal information we hold about you;
  • Right to rectification – you can ask us to correct inaccurate or incomplete information;
  • Right to erasure – in certain circumstances, you can ask us to delete your personal information;
  • Right to restrict processing – in certain circumstances, you can ask us to restrict how we use your information;
  • Right to object – in certain circumstances, you can object to our processing of your personal information;
  • Right to data portability – in certain circumstances, you can ask us to transfer information you provided to us to you or another organisation; and
  • Right to withdraw consent – where we rely on your consent, you can withdraw that consent at any time.

You will not normally have to pay a fee to exercise your data protection rights. We may need to request information from you to confirm your identity before responding to a request.

If you wish to exercise any of these rights, please contact Sam's Cleaning Services using the contact details provided in this policy.

13. Marketing

We will only send electronic direct marketing where we have a lawful basis to do so.

If you receive marketing communications from us, you can ask us to stop sending them at any time. Withdrawing from marketing will not affect communications that are necessary for providing cleaning services you have requested.

14. Third-Party Websites and Social Media

Our website may contain links to third-party websites or social media platforms. Those websites and services have their own privacy policies and are responsible for how they collect and process your information.

We encourage you to read the privacy information provided by any third-party website or service you use.

15. Children's Privacy

Our cleaning services and website are not specifically directed at children, and we do not knowingly collect personal information from children where it is not necessary to do so.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any updated version will be published on this page and the "Last updated" date at the top of the policy will be changed accordingly.

17. Complaints

If you have any concerns about how we use your personal information, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information is available from the Information Commissioner's Office website.